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Ordering Details
It is the policy of Pure Bio that nutritional supplements should only be taken under the guidance of an experienced healthcare practitioner. We therefore will only accept orders which have been prescribed by experienced health practitioners who are accredited to a recognised trade association.
When you telephone us to place an order we will ask you for the name of your practitioner. If you prefer to order on-line we will require you to provide your practitioner reference code
We sell our products exclusively via healthcare professionals. If you are a practitioner who has not worked with us before, see how easy it is for you to register with us as a practitioner.
You can place your orders by calling 01403 730342 Monday to Friday, 9am to 5pm. An answer phone service is available outside of office hours. Alternatively you can use our fax number 01403 732689 or email to info@purebio.co.uk at any time. Make use of our online shopping facility, where you can use your credit/debit card to order any of our products.
Payment Terms
On making your order by phone, fax, email or on-line, Pure Bio will require prepayment by credit/debit card. Orders may also be mailed and accompanied by cheque or card details. We accept Visa, MasterCard, JCB, Electron, Solo and Maestro.
Return Policy
Goods may be returned only if the seal remains intact within 30 days of the invoice date. Returns incur a £4.00 processing charge. We cannot refund carriage costs of either the original delivery or return delivery costs. A refund will be made in the same form of payment originally used for the purchase within 7 days of our receiving your return.We are unable to accept return of all liquids or any products requiring refrigeration.
Disclaimer
All content of this site is for information purposes only. Pure Bio makes no attempt to prescribe any of their products, nor guarantee their efficacy. Use and dosage of these products should only be undertaken through the guidance of a qualified healthcare practitioner. Furthermore, it is the responsibility of the individual to check the compatibility of these products with any currently prescribed medication by consulting a medical practitioner.
Delivery
nland items are sent by First Class* or Special Delivery**, with the exception of goods exceeding a critical weight. Such items will be delivered by Courier, unless the customer specifically requests otherwise.
*PLEASE NOTE: First Class provides no compensation in the event of loss or damage of your order.
**SPECIAL DELIVERY provides compensation for the full value of the order up to a maximum value of £500.00. Special Delivery is also guaranteed for a next day delivery service and requires a signature.
If the customer declines Special Delivery, Pure Bio Ltd. cannot provide replacement or reimbursement in the case of loss or damage.
Delivery costs Effective from 2nd April 2013: UK (GBP)
1st Class
| Total Weight | Postage & Packing |
|---|---|
| Up to 250g | £3.78 + 20% VAT |
| 251 - 750g | £3.89 + 20% VAT |
| 751 - 1000g | £4.39 + 20% VAT |
| 1001 - 1250g | £5.90 + 20% VAT |
| 1251 - 2000g | £6.91 + 20% VAT |
Special Delivery: (guaranteed next day excl. Saturday)
| Total Weight | Postage & Packing |
|---|---|
| Up to 100g | £7.93 + 20% VAT |
| 251 - 500g | £8.46 + 20% VAT |
| 501g - 1000g | £9.83 + 20% VAT |
| 1001 - 2000g | £12.12 + 20% VAT |
| Up to 10kg | £29.46 + 20% VAT |
EUROPE & REST OF THE WORLD
Items to Europe and the Rest of the World will be sent using AIRMAIL or INTERNATIONAL SIGNED FOR.
PLEASE NOTE: Airmail provides no compensation in the event of loss or damage of your order.
INTERNATIONAL SIGNED FOR provides compensation for the full value of the order up to a maximum value of £500.00. Please note that a signature is required at the time of delivery.
If the customer declines International Signed For, Pure Bio Ltd. cannot provide replacement or reimbursement in the case of loss or damage.
Europe
| Total Weight | Airmail | International Signed for |
|---|---|---|
| Up to 250g | £4.33 + 20% VAT | £12.25 + 20% VAT |
| 251 - 500g | £5.76 + 20% VAT | £13.62 + 20% VAT |
| 501 - 1000g | £8.43 + 20% VAT | £16.19 + 20% VAT |
| 1001 - 1500g | £11.19 + 20% VAT | £18.84 + 20% VAT |
| 1501 - 2000g | £13.82 + 20% VAT | £21.36 + 20% VAT |
Rest of the world
| Total Weight | Airmail | International Signed For |
|---|---|---|
| Up to 250g | £5.64 | £12.98 |
| 251 - 500g | £9.30 | £15.25 |
| 501 - 1000g | £15.90 | £20.75 |
| 1001 - 1500g | £22.68 | £26.40 |
| 1501 - 2000g | £29.88 | £32.40 |
International deliveries weighing in excess of 2000g will be sent either as multiple packages or by International Courier, whichever is the most cost-effective for the customer.
Every attempt will be made to despatch all orders received before 3.30pm on the same day, but this cannot be guaranteed.
In the unlikely event that you do not receive a delivery please contact your local Royal Mail sorting office to check it is not being held by them. Only once you have done this, please phone our sales office on 01403 730342 and inform us of the problem. We will then discuss with you the various options to resolve the issue.
